Shipping & Returns

Returns
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We are confident that our products will steal your pretty little hearts! If you are not fully satisfied with your purchase, please email orders@blackmooncosmetics.com with your Order # to begin your return. Please note that shipping costs are non-refundable. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, a return will not be accepted.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be required to ship the unwanted item back to us in order to receive a refund for your purchase minus the shipping cost. You will be responsible for paying for your own shipping costs for returning your item. Tracking is strongly recommended as we are not responsible for lost or stolen items. To initiate your return, please email orders@blackmooncosmetics.com to obtain a return form to fill out and slip in your package.

Once your return is received and inspected, we will send an email to the email address provided at check out to notify you. Refunds, depending on your bank, take about 3-5 business days to appear in your account again. This is the standard time frame, please keep in mind that some banks may take longer.

All returned items will make a home in the trash.

 

Exclusions for Returns: Sale items, promotional offers (including, but not limited to, BOGO 50% off, and/or any discounts applied at checkout), or limited edition products are FINAL SALE

 

Shipping Policies
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Our ship time is 3-5 business days excluding weekends and holidays. This means that it takes 3-5 business days for us to process, pack, and ship your order from our facility. Once it leaves our facility, depending on the USPS method chosen at check-out, your order can take anywhere from 1-5 business to receive if you are in the United States, or 2-6 weeks if you are overseas. The shipping method chosen at check-out reflects the time it takes for USPS to deliver your package, not us. This is not a rush option to move your order up in our queue.
Please understand that if you are not in the United States, there may be a possibility that a customs tax or fee will be administered by your country. We are not responsible for this fee and it is out of our control.

 

Please note that we are not responsible for incorrect shipping addresses. If you notice the shipping address provided at check-out was incorrect, please reply back to your order confirmation email within (3) hours of receipt with any corrections. This way, we can immediately fix the error. However, once your order has shipped, adjustments can no longer be made.

 

Other
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If your purchase arrived damaged, please email orders@blackmooncosmetics.com within (7) days of receipt with a photo and we will take care of it immediately.