Store & Return Policy
Returns
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ELIGIBILITY:
- Item(s) must be unused and in original packaging.
- Returns must be initiated within 30 days from purchase date. If 30 days have passed since your purchase, we no longer can accept a return for those item(s).
- Must be single item(s) purchased at our regular retail price. (no discounted items, see exclusions above).
- Must be purchased from our website.
Once your return is received and inspected, we will send an email to the email address provided at check out to notify you. Refunds, depending on your bank, will appear in your account before the end of your next billing cycle. This is the standard time frame, please keep in mind that some banks may take longer.
All returned items will make a home in the trash. 🗑️
Shipping & Processing Times
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- 1-2 business days standard, excluding weekends and holidays.
- 3-5 business days during sales, new launches or restocks, excluding weekends and holidays.
USPS DELIVERY TIMELINES (according to USPS website):
- USPS Ground Shipping: 3-5 business days for delivery after processing.*
- USPS Priority Shipping: 1-3 business days for delivery after processing.*
- USPS/Global Post International First Class Shipping: 2-6 weeks for delivery after processing. In very rare cases, up to 8 weeks.*
- USPS International Priority Shipping: 6-10 business days after processing.*
- USPS International Priority Express Shipping: 5-7 business days after processing.*
UPS DELIVERY TIMELINES (according to UPS website):
- UPS Ground: 1-5 business days for delivery after processing.*
- UPS 3 Day Select: 1-3 business days for delivery after processing.*
- UPS 2nd Day Air: 1-2 business days for delivery after processing.*
- UPS Next Day Air: 1 business day after processing.*
- UPS International Worldwide Express: 1-3 business days after processing.*
- UPS International Worldwide Expedited: 3-5 business days after processing.*
- UPS Standard: 3-7 business days after processing.*
* All delivery times are estimated. Location, weather, holidays, limited cargo flights, or customs may delay delivery times.
SHIPPING RATES AND PRICING:
- Shipping rates are courier-calculated and we do not have control over the current rates.
- We offer FREE Shipping on ALL U.S. Orders of $45 USD or more. No code is required and this offer is valid for both contiguous and non-contiguous U.S. states.
- We offer Flat Rate Discounted Shipping on all International Orders of $100 USD or more, exclusion apply to some regions. This offer is not valid on regions where only UPS courier services are available such as Brazil and Spain.
How to Track Your Order
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Once your order is shipped, you will receive a tracking link to your email. Please be sure to check your spam/promotions folder just in case you did not receive a shipping notification within our processing times.
-For U.S. orders: Simply click the tracking link provided in your email and it will direct you either to USPS or UPS's website to track your package.
-For International orders: There are a few ways to track your package which are listed below:
- For UPS, you may use the UPS link provided in your shipping confirmation email to track your parcel all the way up until delivery.
- For USPS/Global Post, the USPS link may only show the tracking up until it leaves the U.S. Once your parcel clears customs, you may use the following links below:
- https://www.goglobalpost.com/track/ and enter the tracking number provided to you. If your package has cleared customs already, you will find a second active link at the top of the tracking page that states "Final Mile Tracking". This link will direct you to your local postal agency's website to continue tracking your parcel there.
- Your local postal agency's website. For example, if you are in the U.K., you would use https://www.royalmail.com/track-your-item. Simply enter the same tracking number we've provided for your package and you should be able to track your package if it's in their possession.
Shipping + Store Policy
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Please note, we are not responsible the following:
Packages returned or lost due to incorrect/incomplete addresses provided at checkout. If you notice the shipping address provided at check-out was incorrect, please reply back to your order confirmation email. This way, we can quickly fix the error and ensure your package is heading to the right address before it's sent to our warehouse for processing. Please do not send a separate email without any order details or information and ask us to change your shipping address, we are unable to do so without your order number. Once a label has been created for your order, adjustments can no longer be made and we are no longer responsible for returned or lost packages. Please be advised that shipping costs are non-refundable and reshipment to the correct and/or updated address is subject to additional shipping charges.
Packages that state "delivered" with a signature confirmation delivery. We are not responsible for any missing packages that require a signature at the time of delivery. A signature may be required for some orders for an added layer of security and delivery assurance. Please be sure the address you provide at checkout is current and yourself or an authorized individual is available at time of delivery. If no one is available at time of delivery, your local USPS or UPS office will hold the package for pickup for a certain amount of days or you may reschedule delivery at your convenience through www.usps.com.
Packages returned back to us as a result of past due pick-ups. If the package is undeliverable to the shipping address provided for any reason, your local post office usually holds your parcel for pick-up for a certain number of days ranging from 10-18 days. They will typically notify you with a note which may give you the option to reschedule delivery online or pickup at your convenience within the referenced timeframe. If the recipient of the parcel fails to pick up the parcel during this window, the post office will return it back to us. We provide tracking updates to your email or SMS updates when opted in. Please check the tracking links and/or notifications for updates on the whereabouts of your order. Please be advised that shipping costs are non-refundable should your package return back to us.
We are not responsible for any customs fees or taxes for international shipments. For international shipments, we do not collect VAT and/or additional fees upfront. The shipping cost covers only the transport fees from our facility to the provided shipping address in your order. The shipping fee is not in our control and the rates are set by courier services. In some cases, parcels may be subject to a customs fee or tax at time of pickup/delivery. This is the responsibility of the recipient and we do not have any control over the import rates.
Packages returned back to us due to delivery refusals. Should you refuse delivery for any reason, the package will be returned back to us. Please be advised that shipping costs are non-refundable should the package be returned to us and additional shipping charges will apply if you would like it reshipped.
Packages shipped to freight/mail forwarding addresses. Once the forwarder accepts your delivery, we are no longer responsible for the delivery or the condition in which your package arrives to your secondary address.
Any Issues With Your Purchase
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We pride ourselves on excellent customer service for our Moon Beauties. If your purchase arrived damaged or if you experience any issues with your order whatsoever, please reply back to any of your confirmation emails within (7) days of receipt with a clear photo and/or details of the issue you are experiencing and we will take care of it immediately.
We appreciate your business and taking the time to read this page. If you have any questions at all, please visit our FAQ page for additional information or summon us here if your question is not answered.