Store & Return Policy


We are confident that our products will steal your pretty little hearts! If you are not fully satisfied with your purchase within 30 days of placing your order, please email with your Order # to begin your qualifying return. Please note that shipping costs are non-refundable and the shipping cost of returning the item(s) is paid for by you. Tracking is also encouraged as we are not responsible for lost or stolen packages. Please see below for exclusions and eligibility.
EXCLUSIONS FOR RETURNS: Bundles, gift sets, duos, limited edition, or any discounted products (whether purchased during a sale or with any rewards points applied) are FINAL SALE

-Item(s) must be unused and in original packaging.
-Returns must be initiated within 30 days from purchase date. If 30 days have passed since your purchase, we no longer can accept a return for those item(s).
-Must be single item(s) purchased at our regular retail price. (no discounted items, see exclusions above).
-Must be purchased from our website.

Once your return is received and inspected, we will send an email to the email address provided at check out to notify you. Refunds, depending on your bank, will appear in your account before the end of your next billing cycle. This is the standard time frame, please keep in mind that some banks may take longer.

All returned items will make a home in the trash. 🗑️

Shipping Policies
BLACK MOON PROCESSING TIMELINES (the time it takes for us to process, pack, and ship your order):
1-3 business days normally, excluding weekends and holidays.
3-5 business days during sales, new launches or restocks, excluding weekends and holidays.
This means that it takes between 1-5 business days for us to process, pack, and ship your order from our facility. 

USPS DELIVERY TIMELINES (according to USPS website):
USPS First Class/ Ground Shipping: 3-5 business days for delivery after processing.*
USPS Priority Shipping: 1-3 business days for delivery after processing.*
USPS/ Global Post International First Class Shipping: 2-8 weeks for delivery after processing.*
USPS International Priority Shipping: 6-10 business days after processing.*
USPS International Priority Express Shipping: 3-5 business days after processing.*

* All delivery times are estimated. Weather, holidays, limited cargo flights, or customs may delay delivery times.


Please note, we are not responsible the following:

Packages returned or lost due to incorrect/incomplete addresses provided at checkout. If you notice the shipping address provided at check-out was incorrect, please reply back to your order confirmation email or email us directly with your Order # and updated address within (3) hours of placing your order. This way, we can immediately fix the error and ensure your package is heading to the right address. However, once your order has shipped, adjustments can no longer be made and we are no longer responsible for returned or lost packages. Please be advised that shipping costs are non-refundable and reshipment to the correct and/or updated address is subject to additional shipping charges.

Packages that state "delivered" with a signature confirmation delivery. We are not responsible for any missing packages that require a signature at the time of delivery. A signature may be required for some orders for an added layer of security and delivery assurance. Please be sure the address you provide at checkout is current and yourself or an authorized individual is available at time of delivery. If no one is available at time of delivery, your local USPS office will hold the package for pickup for a certain amount of days or you may reschedule delivery at your convenience through

Packages returned back to us as a result of past due pick-ups. If the package is undeliverable to the shipping address provided for any reason, your local post office usually holds your parcel for pick-up for a certain number of days ranging from 10-18 days. They will typically notify you with a note which may give you the option to reschedule delivery online or pickup at your convenience within the referenced timeframe. If the recipient of the parcel fails to pick up the parcel during this window, the post office will return it back to us. We provide tracking updates to your email or SMS updates when opted in. Please check the tracking links and/or notifications for updates on the whereabouts of your order. Please be advised that shipping costs are non-refundable should your package return back to us.

We are not responsible for any customs fees or taxes for international shipments. For international shipments, we do not collect VAT and/or additional fees upfront. The shipping cost covers only the transport fees from our facility to the provided shipping address in your order. The shipping fee is not in our control and the rates are set by USPS/Global Post. In some cases, parcels may be subject to a customs fee or tax at time of pickup/delivery. This is the responsibility of the recipient.

Packages returned back to us due to delivery refusals. Should you refuse delivery for any reason, the package will be returned back to us. Please be advised that shipping costs are non-refundable should the package be returned to us and additional shipping charges may apply if you would like it reshipped.

Packages shipped to freight/mail forwarding addresses. Once the forwarder accepts your delivery, we are no longer responsible for the delivery or condition in which your package arrives to your secondary address. 


Any Issues With Your Purchase
If your purchase arrived damaged or if you experience any issues with your order, please email or reply back to any of your confirmation emails within (7) days of receipt with a clear photo of the problem you are experiencing and we will take care of it immediately.


We appreciate your business and taking the time to read this page. If you have any questions at all, please contact us directly here or visit our FAQ page for additional information.