FAQ

Hello Moon Beauties!

We have compiled a list of reoccurring questions that we'd like to answer for you! Thank you, as always, for asking! Hope this helps! If you do not see your question answered on this page, feel free to shoot us an email here!

 

Do you or a third party test your final products or ingredients on animals?

Absolutely NOT. We love our animal friends!

 

Are you marketed in any countries that test on animals?

No, we are not.

 

Are your products vegan?

Yes, they are!

 

Do you ship internationally?

Yes, we do!

 

How much is shipping outside of the United States?

 

Shipping rates vary and, as of January 2017, USPS rates have increased. For the most accurate shipping rate for your potential order, please feel free to add the items you'd like to your cart, proceed to checkout and enter your shipping address. Just before the billing step, you will be able to see the most accurate USPS rate for your package. 

 

Is tracking available for international packages?

Tracking is available for Canada, some countries in Europe, and, in most cases, Mexico. Tracking availability is dependent on the country of receipt and their diligence in scanning the tracking barcode on the package. We do not have control of this, unfortunately.

 

My tracking information for my package shows "Not Found" (U.S. Customers)?

It takes a little time for tracking information to be updated. Please allow at least 24 hours.

 

I paid extra for fast shipping (USPS Priority Mail), why isn't it out yet?

Paying extra for shipping does not move your order up in the queue. This is not a rush option. This shipping option is directly related with how long the post office handles your package, not us. We have a standard policy of 3-5 business days for processing.

 

How long does it take to ship my order?

Our ship time is 3-5 business days, excluding weekends and holidays. We work around the clock to get orders out so you may also find your orders shipping out before our allotted processing time.

  

Does Black Moon Cosmetics offer PRO Discounts or Memberships?

We do not offer any PRO Discounts or memberships at this time.

 

I am a Beauty Blogger, is Black Moon Cosmetics doing any collaborations or affiliate codes?

We are not doing any collaborations or affiliate codes at this time.

 

What is your return policy?

Our return policy can be found in detail here.

 

Are your lipsticks smudge-proof?

 

They are not completely smudge-proof but are quite transfer proof without compromising the comfortable wear!

 

Can we use your Cosmic EyeDusts™ as lip toppers?

Absolutely! In fact, we highly recommend it over •Sleepwalker• or •Purgatory•! 

 

Do you have any samples?

Due to the nature of our products, we do not have any samples available.