FAQ

Hello Moon Beauties! 🌝

We have compiled a list of reoccurring questions that we'd like to answer for you! Thank you, as always, for asking! If you do not see your question answered on this page, feel free to send an email our way here!


CRUELTY-FREE + VEGAN STANCE

 Is Black Moon Cosmetics Cruelty-Free?

Yes! We are certified Cruelty-Free & Vegan by Leaping Bunny & PETA! 

 

Do you or a third party test your final products or ingredients on animals?

Absolutely NOT. We love our animal friends!

 

Are you marketed in any countries that test on animals?

No, we are not.

 

Are your products vegan?

Yes, they absolutely are! 

 

SHIPPING

Do you ship internationally?

Yes, we do! To check if we ship to your country, please proceed to the shipping page while checking out.

 

How much is shipping outside of the United States?

 To check the shipping rates for your location, simply add the items you'd like to your cart and use our Shipping & Tax Estimator located conveniently at the bottom of the page!

 

Is tracking available for international packages?

Tracking outside of the U.S. may or may not be available for your country. Tracking availability is dependent on the country of receipt and their diligence in scanning the tracking barcode on the package as it travels to its destination. We do not have control of this, unfortunately. 

 

How long does international delivery take?

International deliveries could take anywhere from 2-8 weeks. Please kindly bear with your local postal agencies while they work to deliver your parcel safe and sound. 

  

My tracking information is showing "Confirmed". Why hasn't it moved?

It takes a little time for tracking information to be updated. Please allow at least 24 hours for your tracking information to display correctly. 

 

I paid extra for fast shipping (USPS Priority Mail), why isn't it out yet?

Paying extra for shipping does not move your order up in the queue. This is not a rush option. This shipping option is directly related to how long the post office handles your package, not us. We have a standard policy of 1-3 business days for processing (or 3-5 business days during sales and launches).

 

How long does it take to ship my order?

Our ship time is 1-3 business days or 3-5 business days during sales and launches, excluding weekends and holidays. 

  

STORE POLICIES

What is your return policy?

Our return policy can be found in detail here.

 

Can I return an item if I've already tried it?

Yes, as long as the item is not significantly used and qualifies as a return. For more information on which items qualify for a refund, please visit this link. 

 

Does Black Moon Cosmetics offer PRO Discounts or Memberships?

We do not offer any PRO Discounts or memberships at this time.

 

I am a Beauty Blogger, is Black Moon Cosmetics doing any collaborations or affiliate codes?

We are not doing any collaborations or affiliate codes at this time.

 

RESTOCKS + INVENTORY

A lot of my favorite shades have been sold out for sometime now. Why is this and when are they returning?

Since the beginning of COVID, like many other brands, we have been faced with ingredient shortages and severely extended delays with raw materials. Unfortunately, this has been entirely out of our control and we've been diligently working through these shortcomings to bring back your faves (and lots of newness). As of March 2023, working closely with our manufacturers, we have finally sourced the ingredients needed and are slowly but surely restocking your tried and true faves. We promise all of our out of stock products will be returning throughout 2023 along with some newness. We cannot put into words how appreciative we are of your patience and will continue bringing you luxuriously goth goodies 🖤

 

My favorite shades are no longer on the site, where did they go?

Not to worry! To provide a more hassle-free and convenient shopping experience, we have temporarily removed some of our out-of-stock items from our site. We will add them back to our site as they are restocked throughout this year! Thank you so much for your kind understanding and continued patience while we work closely with our Los Angeles manufacturers to restock your tried and true faves!

 

FORMULA

Are your lipsticks smudge-proof?

They are not completely smudge-proof but are quite transfer proof without compromising their comfortable wear!

 

Can we use your Cosmic EyeDusts™ as lip toppers?

Absolutely! In fact, we highly recommend it over •Sleepwalker• or •Purgatory•! 

 

Do you have any samples?

Due to the nature of our products, we do not have any samples available. 

 

Where is your mica mined?

Our mica is synthetic as it is free of impurities, ethical, and sustainable.

  

REWARDS SYSTEM

I've had an account for a while, why are my points not showing up?

Points cannot be backdated prior to the launch of the rewards system which was in mid-October 2020.

 

Can my previous purchases be added to my points?

Purchases made on or after mid-October 2020 will begin accumulating rewards points for every $1 USD spent. Points cannot be backdated before then.

 

How do I redeem my points?

Once you reach a reward tier, you will be emailed a unique code to use on your next purchase with us. This code can be entered at checkout and you must be logged into your account to redeem as each code is unique to the account.

 

I forgot to use my points on my purchase, can you apply the discount to my order?

Unfortunately, we are unable to manually apply any discounts to your order. Each code is unique to their respective account and must be entered at checkout by the rewards holder while logged into their account.

 

How do I enter my birthday?

When logged in, you could add your birthday by clicking on the REWARDS tab in the navigation menu, scroll to the "Happy Birthday" block and click on that. If your birthday has not been added previously, you will receive a popup that will allow you to enter your birthday information. Once you select your birth month and day, click on the "Wish me a Happy Birthday" and you're all set!

 

Do my points expire?

Your rewards points do not expire.

 

Can I transfer my rewards points to another account?

Rewards points cannot be transferred as they are unique to your account.